Measuring and Managing the Remote Client Perceived Response Time for Web Transactions using Server-side Techniques

David P. Olshefski

Ph.D. Thesis, Department of Computer Science, Columbia University, August 2006

Abstract

As businesses continue to grow their dependence on the World Wide Web, it is increasingly vital for them to accurately measure and manage response time of their Web services. This dissertation shows that it is possible to determine the remote client perceived response time for Web transactions using only server-side techniques and that doing so is useful and essential for the management of latency based service level agreements. First, we present Certes, a novel modeling algorithm, that accurately estimates connection establishment latencies as perceived by the remote clients, even in the pres- ence of admission control drops. We present a non-linear optimization that models this effect and then we present an O(c) time and space online approximation algorithm. Sec- ond, we present ksniffer, an intelligent traffic monitor which accurately determines the pageview response times experienced by a remote client without any changes to existing systems or Web content. Novel algorithms for inferring the remote client perceived re- sponse time on a per pageview basis are presented which take into account network loss, RTT, and incomplete information. Third, we present Remote Latency-based Management (RLM), a system that controls the latencies experienced by the remote client by manipulat- ing the packet traffic into and out of the Web server complex. RLM tracks the progress of each pageview download in real-time, as each embedded object is requested, making fine grained decisions on the processing of each request as it pertains to the overall pageview latency. RLM introduces fast SYN and SYN/ACK retransmission and embedded object rewrite and removal techniques to control the latency perceived by the remote client. We have implemented these mechanisms in Linux and demonstrate their effective- ness across a wide-range of realistic workloads. Our experimental results show for the first time that server-side response time measurements can be done in real-time at gigabit traffic rates to within 5% of that perceived by the remote client. This is an order of magnitude better than common application-level techniques run at the Web server. Our results also demonstrate for the first time how both the mean and the shape of the per pageview client perceived response time distribution can be dynamically controlled at the server complex.

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olshefskithesis

Columbia University Department of Computer Science